29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
And in terms of this three-day service, is HSBC open—? Obviously, I assume there'll be some sort of assessment as that goes along. Is HSBC open, then, to reversing the decision if that service turns out, perhaps, even to be less popular than that 22-call…
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Do you wait three days to speak to your bank?
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Do you wait three days to speak to your bank?
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
You've called it a number of times an alternative arrangement, if you like, rather than a decline in service, which, let's be blunt, is what it is for Welsh speakers in Wales. Did you consider other alternatives and, if so, what were they?
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
So, it doesn't sound like it's a decision that's been taken as a result of a decline in usage, if you don't know the previous figure offhand.
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
You've mentioned the 22 calls a day figure on a number of occasions. Obviously, that does equate to 8,000 calls a year, roughly—it depends how you use these statistics. But how does that figure compare with peak levels of usage? Is that 22 a peak, or have…
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Thank you. You've mentioned the 22 calls a day figure—. Can you hear me? You've mentioned the—. Can you hear me now?
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
I understand that. But when you say that the only thing they do is answer these calls, that's not quite the case, is it?
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Yes.
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
But also doing other roles within branches already, is that right?
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Can I just come back to you very quickly on what you mentioned there about the deployment of the staff? You mentioned there were three staff accepting 22 phone calls, and, basically, until recently, that was all they did, other than perhaps on occasion take…
29 November 2023 , Plenary
Short Debate: The importance of grass-roots rugby in communities
Thank you, James, for bringing this really important debate, I think, to the floor of the Senedd today. I wanted to specifically remark on women's and girls' rugby, because I think that is something that has exploded in popularity in Wales in recent years…
29 November 2023 , Plenary
Debate on the Culture, Communications, Welsh Language, Sport, and International Relations Committee Report, 'Wales-Ireland relations: Exploring an old relationship in a new age'
Can I thank our committee team for preparing the report and my fellow committee members, as well as Delyth Jewell, who chairs the committee so ably, I must say? This was a really interesting inquiry, I think, for many of us, for a number of different reasons…
29 November 2023 , Plenary
Statement by Sam Rowlands—Introduction of a Member-proposed Bill: Residential Outdoor Education (Wales) Bill
Thank you, Sam, for bringing this Bill forward today. I think it's one of those pieces of legislation, one of those Bills, that you look at and you think, 'Well, why isn't this something that has happened already?' quite frankly. I think it's one of those…
28 November 2023 , Plenary
Questions to the First Minister
One in seven jobs in Wales relies on the tourism and hospitality industry, and the Welsh Government's own international passenger survey showed a significant drop in the number of tourists coming to Wales last year. We already know that the tourism spend in…
28 November 2023 , Plenary
Questions to the First Minister
4. What is the Welsh Government's strategy for growing the economy in South Wales West over the remainder of this Senedd term? OQ60347
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
But does the funding come with the priorities or are they just Government priorities?
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
So, speaking more widely than just the cultural strategy, what role do you play—you've touched on this, I guess, a little bit already—in helping the Welsh Government towards wider policy goals and objectives? Are you sufficiently resourced to do some of those…
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
I welcome that.
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
And from the discussions you have had and the feedback that you've given, as you mentioned, how confident are you that the final strategy, if you like, will be a reflection of the feedback that you've given? Do you feel like your voice has been heard?
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
Obviously, you mentioned that there is no cultural strategy—it's being developed; I understand that—but are you feeding into the development as a stakeholder? That's what I was getting at.
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
Diolch yn fawr. Can I talk about the library's role more widely? So, what contributions have you made to the Welsh Government's cultural strategy?
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
You believe that, but does the digital offer ensure that that happens?
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
Division in Plaid Cymru. [Laughter.] But I think it's a very important point, actually. What steps are you taking to ensure that your digital offer and your physical building don't exist in a silo? How are you ensuring that one drives the other, that someone…
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
—becomes more redundant.
