29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Okay, thank you. In the original correspondence we received dated 8 November, informing us that the line was being closed, your colleague from HSBC said that you have confirmed that all customers are able to bank in English. How did you confirm that, or how…
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Right.
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
I'm just looking for that letter now. Give me a moment. I will find it. But the correspondence does state that you will ensure that there are alternative means of people dealing with you, particularly vulnerable people who need services through the medium of…
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
That's the assurance I'm looking for: if I miss that call, that I'm not then expected to have to call back again, because, more often than not, I'm sure people do miss those calls. Okay. Now, you say that there is a personal call back. And you've also said in…
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
I will give you a precise answer offline.
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Yes, well, that's—
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
What I want—
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Now, how many times will the callback be tried if I don't reply in the first instance?
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
So, you can't give me that assurance?
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
As a Welsh speaker, if I want to deal with you through the medium of Welsh, you can give me an assurance that someone will call back within three days and they'll be a Welsh speaker and will deal with my query. Now, during those three days, what if the issue…
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
Could I ask how you've been promoting the Welsh language line in the past? Because I have a HSBC bank card, there are phone numbers on that; the Welsh language line number isn't on that. I have the HSBC app; I can go and see a list of phone numbers where I…
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
It's not unsustainable. It's your business decision to make it unsustainable. It could be sustained if there was a desire within your company to do that.
29 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
HSBC UK Welsh Service Line: evidence session with HSBC UK
If I may ask, if only 6 per cent of calls to the Welsh line were dealt with through the medium of Welsh, then surely you never really had a Welsh line.
29 November 2023 , Plenary
Debate on the Climate Change, Environment and Infrastructure Committee Report, 'Report on operation of interim environmental protection measures 2022-23'
Thank you, Dirprwy Lywydd. May I thank everyone who contributed to this debate? I'm not going to rehearse every point, but I do think it's worth while highlighting some points just to highlight some of the main messages. There is frustration as to level of…
29 November 2023 , Plenary
Debate on the Climate Change, Environment and Infrastructure Committee Report, 'Report on operation of interim environmental protection measures 2022-23'
Thank you very much, Llywydd. I can't promise to quote as much poetry as we heard in the last speech, and I'm not even going to try, just to give you that warning now. But I thank you for the opportunity to open this debate. This, of course, is the…
29 November 2023 , Plenary
Questions to the Minister for Education and the Welsh Language
Families living more than 2 miles from a primary school or more than 3 miles from a secondary school can't access school transport. Now, that does leave some of the poorest families, perhaps, who don't have a car but live almost 2 miles or almost 3 miles away…
29 November 2023 , Plenary
Questions to the Minister for Education and the Welsh Language
5. How is the Welsh Government alleviating the cost of the school day for families across north Wales? OQ60343
28 November 2023 , Plenary
Debate: Stage 4 of the Environment (Air Quality and Soundscapes) (Wales) Bill
I'm just wondering, in developing the legislation, what inspiration or what lessons you took from the road charging that's happening in Tory-run England at the minute.
28 November 2023 , Plenary
Debate: Stage 4 of the Environment (Air Quality and Soundscapes) (Wales) Bill
Will you take an intervention?
28 November 2023 , Plenary
Business Statement and Announcement
May I in the first instance endorse the point that's been made on the need to tackle the speed limit at Glasfryn? As far as I know, it's the only village along the whole A5 that doesn't have a speed limit, so that might tell you something about the situation…
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
It wasn't opinion. I was just teasing the—
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
Yes, because once it's digital, you don't need the original.
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
That's the question I wanted to raise, really, because there are two aspects to that, aren't there? On one level, you're talking about wanting the information here, so that people can access it, but, on another level—. I understand that that isn't as good as…
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
You referred earlier to a cut of 10 per cent. If there was a cut of 10 per cent, would it be fair to say that there had never been such a threat to the collection in the past?
23 November 2023 , Culture, Communications, Welsh Language, Sport, and International Relations Committee
Scrutiny of the National Library of Wales - Autumn 2023
Just quickly, yes, thank you. You've mentioned that, obviously, an element of capital funding is necessary in terms of the building. Of course, there's a revenue element too, I would have thought—there are the jobs of people looking after the collections…
