Health and Social Care Committee

My name's Vicki Jones. I'm a consultant in special care dentistry and the clinical director of community dental services for Aneurin Bevan University Health Board.

Good morning. I'm Rob Davies. I'm the associate dental director for Cwm Taf Morgannwg University Health Board.

Bore da, Chair. My name is Manolis Roditakis. I am a community dentist in west Wales and the chair of the British Dental Association's Welsh committee for community dentistry.

Lovely, thank you all for being with us this morning—much appreciated. Perhaps if I can ask the first question to Vicki Jones and Rob Davies. Is there a clear understanding, do you think, of the number of people waiting to access community dental services? And in that question as well, are we aware of the length of time that people are waiting as well? Is there enough data on this?

I can only speak, obviously, for my own health board; we have a waiting list—. We do have waiting lists. I've been working with our own staff to be able to drill down into what those waiting lists are and dividing them into the different areas: so, for example, domiciliary care for people who require sedation, general anaesthetics, or for children, or for adults, vulnerable adults. So, we're able to do that. So, from my perspective, it also means the different clinics may have different waiting areas as well.

So, unfortunately, for example, the domiciliary waiting list is about two years for routine. So, we are actually, at the moment, seeing all the urgent domiciliary patients that are coming through, simply because of the volume that we weren't able to see during the pandemic, because a lot of those patients were, obviously, living at home and also in care homes, and so, therefore, access to care homes at the time was very difficult. So, we're starting to get through that. So, some of my clinics are managing to get through their waiting lists, whereas others—. So, I always look at the longest waiting list and, at the moment, for example, my Cwmbrân area, the longest waiting list is two years, whereas, in another area, we've managed to get it down to six months. So, we do have, in each area, an understanding of what our waiting times are.

Okay. Rob Davies.

Just to add to that, really. There is a similar kind of information captured in most health board areas. Vicki is correct; it is categorised into different areas, whether it's special care dentistry, whether it's vulnerable adults, whether it's domiciliary care, whether it's children waiting for general anaesthetic for extractions of teeth. I think one of the challenges with it is those are only the individuals that have actually come forward and have been seen, so I don't feel those waiting times are completely reflective of all the need that is out there at this minute in time. I think that is just the individuals that we are aware of and we know of. Again, because of geography, because of other issues within certain health boards, I think you will see fluctuations in waiting times on that perspective.

Okay, thank you. And really, just to get, perhaps, a view on the length of time it would take to address the backlog in community dental services, and I appreciate it's your own health board you can talk to, but perhaps more broadly, if you have any other wider information as well.

For example, Rob has just mentioned about children requiring general anaesthetics, for example. In Aneurin Bevan, it's two years for routine, and I know, in three other health boards, that's exactly the same. Other health boards have managed to look at those, they’ve got opportunities for general anaesthetics, and so, therefore, they've been able to reduce their waiting times. I think each of our community dental services have different waiting times for different patients. The other thing that we managed to do in Aneurin Bevan was sedation. We were able to put some funding into sedation so that we were able to reduce our sedation waiting list, working with general dental practitioners that actually provide it, so that we could try and reduce those down. So, we've been working with others.

I would say, in answer to your question, that it will probably take another year or 18 months, probably, for us to be able to sit down and say, 'I think we're starting to get to the back of this', possibly two years—but the next 18 months to be able to really see a difference and that we may be getting those waiting times down. That being said, my referrals from general dental practitioners are double what they were in 2019, and given the fact that people are struggling to find general dental services, we can't offload those patients from my service. All I'm getting is lots and lots more patients coming into the community dental services that we have to take on board, and once we've actually provided that care and we know that they're able to go and access general dental services, we're finding that a little bit more of a struggle than we were doing prior to 2019.

Thank you. Perhaps I'll address this question to Manolis. Any comments on the first set of questions, of course, as well, are welcome. But particularly, evidence that we've received makes us aware that there are certain sections of the population that are having more difficulty to access a dentist. I say that, but I know from my own constituency postbag that it doesn't matter what group you're in; a lot of people have difficulties accessing a dentist. But the evidence is saying that it's particularly people with learning disabilities, Gypsy and Traveller communities, asylum seekers, migrants—the evidence is telling us that those groups particularly are having more difficulty accessing a dentist. I wonder if you could perhaps talk to that point.

I think this question directly relates to the previous question about the waiting lists and the backlog, because it is part of the rise in oral health inequalities. There are variations between areas and there are some health boards that have some strong areas and their waiting lists are shorter, but in areas like west Wales, where I work, we do have waiting lists that are so long that I fear that we might never be able to go through these patients. As Vicki rightly said, we do have at the moment an influx of referrals from the general dental service, because it is a broken service at the moment. The capacity that we have in the community services is not enough, by a long shot, in order to deal with these problems. So, maybe two years is an optimistic plan about this. We definitely need much more support.

Thank you. In terms of that last point on needing more support, I think Members will perhaps dig into that in some of their later questions. Just before I come on to Rhun ap Iorwerth, I'd like to welcome Ruwa this morning. Would you like to introduce yourself for the public record? You don't need to touch the microphone at all.

My name is Ruwa Kadenhe. I'm working in Bridgend in the Ogmore valley, and I'm here representing the Bro Taf local dental committee, which covers the Cwm Taf Morgannwg area and the Cardiff and Vale area. Thank you, Chair.

Thank you for being with us this morning. Can I just ask you to check your headset as well? We'll just do a quick translation check. Can you hear that? Lovely. Thank you. Rhun ap Iorwerth.

Thank you very much, and good morning. I just wanted to pick up on some comments that you made, Vicki Jones, regarding the relationship between the community dental service and the general service. You make it clear that there is additional pressure on community services because of the lack of capacity in the general service. Would you like to talk a little bit more about the situation? To what extent do you have to deal with patients, including emergency patients, because they cannot access the general service?

Do you want me to go first? No worries. I think the service itself is very interlinked, and I think it is difficult to just put community dental services, salaried dental services, general dental services, hospital dental services; it's part of a wider infrastructure, and I think if one area is under pressure, then that has knock-on effects on the other ones. I think that is a fair reflection of where we are at this point in time. I think access to dentistry has been challenging over the past couple of years. Various health boards have had to put in different mitigations, different support in order to deliver that.

I can give you an example within Cwm Taf Morgannwg. Historically, we didn't have within the Cwm Taf area, not so much the Morgannwg area, issues of access to dentistry. There were open lists and people were able to access it. COVID happened and because of the backlog because of that, we are now in a position where a number of the practices do not have the capacity that they used to have to see those patients. So, it relied upon us then setting up urgent dental care, which was delivered and is delivered in a mixed package through salaried services, whether that be the community dental services—a small proportion—or we have taken the opportunity to make some salaried positions and salaried posts that are able to deliver across the piste. I think for a lot of the patients there, the more vulnerable, it's just finding the right avenue as to where we can get that access.

Going forward, where there is pressure there, there is only so much capacity on the other side in order to deliver that. We do have mechanisms in some areas to move resources, but a lot of that is dependent on whether or not it's restricted to general dental services or community dental services. I think there's a finite pot of resources, whether that's money, workforce, those kinds of areas, and it's the challenge to move those across there.

There are pockets where we've been able to do some good practice, such as setting up emergency dental hubs, setting up urgent dental lines, those kinds of things, where we can feed the patients through. But, I am concerned that obviously we're only dealing with the acute elements now. There is still that tsunami, that backlog of care that needs to be delivered on a more ongoing basis.

There's lots of nodding going on, so I'd like to welcome some of the comments behind those nods. Should there be more clarity on who does what? I appreciate that, obviously, there's going to be flexibility and one part of the dental service will want to take pressure off the other, but actually should there be more clarity?

I'd like too see more integration, to be honest. That's my personal view.

And Manolis, I think you were indicating.

Yes, I would like to make a comment, please. I'm here as a community dentist and as a BDA member, and I can only give you my experience from my line of work and from the other members and the discussions that we have. A lot of BDA members in the community dental service have concerns about this new move and about this integration of the general dental service and the community dental service. We feel that this is a reaction to the acute problems of access in the general dental service, but there is a big risk that it will cause further erosion in the community dental service. So, we need to be very careful to focus on the vulnerable groups and make sure that they are not disadvantaged. Any decisions or any resource channeling should be done very carefully and very wisely. My feeling is that, with the current level of resources, we won't be able to do it and we will end up with more inequality than we already have.

We've just had the Welsh Health Circular (2022) 022, and it indicated that health boards have the opportunity now to be able to use the funding that comes in for dentistry not just for general dental services but for community dental services—that we're able to use that funding should there be an area where general dental services funding couldn't be used, and that funding could then be used for the community dental services. I think some of the community dental services are already doing this—myself and Rob, we already have salaried general dental practitioners who are working in what we call 'underdentisted' areas, and I think we have the same with general medical services, where you don't have doctors. And we've had that for a while. So, I would welcome that opportunity, however, we would want to make sure that we had the funding, wouldn't we, Manolis, to support it if you're going to be using the CDS in order to back up areas whereby you haven't got access. That's where I think a lot of us are slightly concerned that we wouldn't be taking the workforce away from our vulnerable adults and children and using them for things where, actually, we could have funding from another source that would support us.

I totally agree with both what Manolis and Vicki have said; the vast majority of care for patients is provided by the GDS. The CDS only provides quite a small proportion of that, and that has historically been targeted to the more vulnerable patients. And so, if we then push more to the CDS to ask them to try to cover deficiencies in the general dental service, then you put at risk the vulnerable people who are already suffering because of backlogs caused by the COVID pandemic.

Back to you, if I can: you welcome co-operation between different sectors as integration; others might call it the clouding of who does what. There was more integration during COVID by turning the community centres into urgent dental care centres, as you said. Is it clear who should be looking after emergency dental cases in a post-COVID world? And are people who are facing dental emergencies able to access wherever that might be?

Just to start on your last point—and I can only speak for our area—individuals who need to access urgent care can do that. We have done that by working with the general dental services and also within the community dental service and setting up other salaried positions to deliver that. The information we're seeing is that we have capacity in the week to see these individuals. We've quadrupled the capacity on weekends to see these individuals, but we're seeing a decrease in the demand during the week and an increase on the weekend. So, there's a little bit of a mixed bag with that one.

To go back to your first question, access to general dental services, historically, and I'm sure you've heard this from other members, is around about the population and what was funded historically. So, 50 per cent of the population would have historically seen the dentist and that was where the funding was delivered. We're now seeing an increase of different cohorts of patients accessing services, whether that's because of financial constraints on them and they're only choosing to access urgent care because it is the cheaper out of all the different elements, or whether or not there is a backlog where they couldn't get things dealt with for a period of time, which is creating more urgent care.

I think there could be more clarity within the general dental services contractual arrangements. At the minute, we are looking at a contract variation, so there's not a new contract on the table as we speak. But I think there could be more clarity around what the expectations are of numbers of patients to be seen. We don't have dental registration with a dental practice. I'm not sure if the committee is aware of that, but registration stopped in 2006. So, you have a defined population that the practice sees, but they're not registered—not like a GP. And also, patients have the ability to move around as well. So, we're unsure of what cohorts we're being funded to look after, if that makes sense, and I think there could be more clarity around that in registration. But, again, it would depend on how many numbers you're willing to register and what is the capacity within the service.

You asked a question about the emergency dental service and who should actually see these patients. My response would be that the emergency dental service for the community dental patients, the core patients, should be done by the community service. I think that the general dental service has the skills, the efficiency, the fast pace in order to be able to provide the emergency care to the general population.

In the community dental service, and Vicki might correct me if I'm wrong, I think the workforce is about 80 full-time equivalent dentists for the whole of Wales. So, you understand that we're a very small team, and asking us to cover the acute situation in the general dental service is like putting a small plaster on a patient that is heavily bleeding. So, it might provide some comfort for a small period of time, but it's not the solution.

But it is much more cost effective to see a patient in the GDS than in the CDS. I think that we all agree. And what patients define as a dental emergency may not actually—by what the Scottish Dental Clinical Effectiveness Programme guidelines say—be what an emergency is. So, patients want to access unscheduled care, where they only come when they have a problem, but that may not actually be an emergency. And so, there is no communication with patients as to what is an actual dental emergency, and what is just unscheduled care, and then there is no provision for unscheduled care, because, historically, the way the commissioning has been done it's been supply led, so they have a supply for 50 per cent of the population, and that's what leads the access. But then, actually, it should be needs led and so,'What does the population actually need?', and not 'What supply do we have?' and then we try to fit everything into what supply we have—it should be what the population needs. And the evidence from the Welsh Government and from Public Health Wales is that the need has gone up post COVID. So, we need to move away from this idea of, 'Okay, we were funding for 50 per cent because that's the supply that we have', and to actually look at what the population need is.

Caries, or perio, which is all of dental disease, is a lifelong disease. If you don't catch it early, if you don't prevent it, it's only going to get worse, and the more you go, the longer in life, the more complex the treatment becomes and the more expensive it becomes, so we really, really need to focus on prevention and different outcomes, and not just focus on trying to fix short-term problems.

Did you want to come back in—?

I just wanted to come back in, because I agree totally with what everybody is saying. I also feel that the system that we have in Aneurin Bevan in our dental helpline is we're able to triage out those patients who should be seen by the community dental services when they phone up for an emergency appointment—for example, domiciliary care, if they have a learning disability, asylum seeker, a person who can't speak English, all those things—we would be able to then channel those into the community dental services to be seen as an emergency. And then those that are your routine emergencies would then go to the general dental services. So, I think it comes to our helpline, really, whereby they're able to channel out to who should be seeing them, and who has the skills to see them, actually, and the time to be able to see them and help them.

But the more pressure there is on the GDS that you are happy to take off, the more—[Inaudible.]

Absolutely, and we're getting so many more referrals from all sorts of non-dental areas—from agencies where they've got vulnerable adults who are struggling to find access. So, therefore, the referrals are coming in to us in the community dental services.

And additional funding would help to—[Inaudible.]

Oh, yes, it would. Yes.

Thank you, Rhun. Sarah Murphy.

Thank you, Chair. Thank you, all, for being here today. I'm just going to ask a question about prevention initiatives, and it has been suggested to the committee that one of these could be that the Welsh Government should resource and support fluoridation of public water supplies, particularly for areas where there is a high prevalence of tooth decay. Also, extending the use of fluoride varnish as a preventative dental care initiative to care homes has been raised. But we would very much today welcome your views on the merits of these suggestions, please. I'm not sure who would like to go first, Chair—I can't see, so if you could let me know, that would be great.

Thank you for the question. You're asking somebody who thinks prevention is key. We've got to move away from a cure service to a care service. We know that, as you quite rightly said, Ruwa, it's lifelong. Once you've got a decayed tooth, it's there forever, until it's possibly removed. So, in terms of fluoridation, I know in England, in their oral health strategy, they're very much in favour of fluoridating the water supply. We did have fluoride in the water up in Anglesey, but that was taken out, and actually we could see the evidence showed that the children's decay rate in their teeth went back up when that fluoride was removed. So, the principle, absolutely, we agree with. I think later on you're actually with the dental public health team, and they would probably have a lot more information about that. But, from our point of view, we know that, as a UK preventive strategy, it is the way forward, if you're able to do that.

In terms of fluoride varnish application in care homes, certainly, with the Gwên am Byth programme, I would agree that would be a very, very good idea if we could do something similar to what we do with Designed to Smile. But, again, that would have to be funded. Therefore, with the Gwên am Byth programme, at the moment, they're just getting back into those care homes and actually providing that, but it would take a lot of workforce to be able to do that. Also, the provision of that fluoride varnish is a little bit more complex because the residents in care homes have much more complex medical histories; children don't seem to have that. Therefore, there is a lot more work to do if you are going to be providing that. But, if you're actually under a dentist, you would be having that fluoride varnish anyway as part of an NHS treatment plan.

That's fine. Thank you, Vicki. Hold back on Gwên am Byth and Designed to Smile because I think there are some specific questions on that later. I can see, Ruwa, you wanted to come in, and then Manolis afterwards.

A lot has been said about reducing inequalities. One of the biggest ways, and this is a personal view, would be to have targeted fluoridation, especially in areas of socioeconomic deprivation, because we know that there is a link between socioeconomic deprivation and the amount of dental disease. There has been so much research on this all over the world, on the safety of it as well, and it's a cheap measure, so I definitely think, if we were looking to target resources and to reduce inequality, that would be one of the biggest ways—. The two population things that reduce decay—if we're talking specifically about decay—would be, on an individual basis, toothpaste available in shops, or, on a population basis, that would be the Government fluoridating water. Definitely, we would support that.

Manolis.

I totally agree with everything that has been said. We are very much in favour of water fluoridation. We, I think, are doing a very good job with the Designed to Smile programme, and there could be scope for expansion for fluoride varnish applications. I just wanted to add to this conversation that, when we're talking about decay and caries, this is something that goes far beyond the dental services and the dental provision. We have to look out and we have to take a very careful look at the sugar consumption—the free sugars—how we can tackle that, how we can maybe provide more taxes and try to reduce the consumption of sugar, because this goes hand in hand with all the other prevention measures. We need more upstream measures of general public health as well.

Do you have any further questions, Sarah?

No, I don't. Thank you very much, Chair. Thank you, everyone.

I'll come to perhaps Jack first and then Gareth, because I think there are some questions that you wanted to ask about some of the topics that have been mentioned, Jack. Jack Sargeant.

Certainly, Chair. Diolch yn fawr. Can you first just outline the dental domiciliary care services that are available in Wales? And there are perhaps two follow-up questions to this: one, whether we are meeting the demands and patients' needs sufficiently—and I can see some head shaking there—and perhaps my further question is do we actually understand the level of demand. What I'm picking up—please correct me if I'm wrong here—from the conversation we've already had is that I believe the answer is, 'We don't understand the level of demand.' So, perhaps my question is: how far away are we from understanding the level of demand, do we know, and then, as we understand it currently, is that level of service being met? Rob, I can see—

I think that question is probably going to be best answered by public health, because that's where most of the information would sit. I think, at a local level, health board level and national level, we do get public health information, but, again, it's dependent on time lags. It needs to be more robust for me and more live data, if that makes sense, in the ability to plan and deliver services.

As to domiciliary care, dentistry is quite a complicated thing to deliver on occasion, and you do need specific items, specific kit, specific models in order to deliver it. And, as you get older patients, they come with more and more comorbidities, more health issues, so it's getting that balance between the appropriate delivery of care in a community setting and the appropriate delivery of care somewhere where we can best care for them. I think—I can only talk from our health board area—we have some domiciliary care vans. They're rather antiquated, and I think that is a challenge for a lot of other health board areas as well. Having the capital funding and the resources in order to properly invest in the appropriate equipment and facilities in order to deliver quality care I think is something that needs to be looked at and addressed. We are happy to work with Welsh Government on this one, but I think that is something where, if you want to get to that level of care, you need to have the resources and the workforce to do that, because it's a little bit more complex, and I think what Vicki may say in a second—and I don't want to put words into Vicki's mouth—and what we will say is that, a lot of the time, we have to robustly triage which patients need to be cared for in different areas, and how we do it. It'll come down to transportation as well, infrastructure and those kinds of things, so it's quite a complex thing.

Vicki, and then I know Manolis wants to come in.

Domiciliary care is quite dear to my heart. I still carry out domiciliary care as a consultant, giving it second opinions, because I think, sometimes when you go to a person's home, you're able to assess that person and the situation that they're in. The eligibility criteria for domiciliary care is where it's—. You have to have a robust eligibility criteria. So, if you get that right, and I think a lot of the community dental services do get that right, then you're able—. Because, often, people will think, 'Oh, because I can't get the bus, I might be eligible for domiciliary care.' It costs a lot of money for a dentist and a dental nurse to travel half an hour, 45 minutes, to see somebody in their home.

The other thing that we've got over in Aneurin Bevan is that we have a model whereby the referrals for domiciliary care come in through a dental helpline, then they go through a triaging process for eligibility, this then goes to me, whereby I decide whether it's the community dental services that sees that person or the general dental services, because we've got five contracts with general dental services. So, if it's less complex, they would go then to the general dental services; more complex, it comes to community. Added to that, using general dental services money, we had an oral health improvement practitioner, who is managed by me—she's a dental nurse—and who goes in and actually provides the oral health education, the fluoride varnish, labelling dentures, speaking with the carers, so that the dentists, when they go out, don't have to do that.

The other thing is dental therapists. We've got nine dental care professional therapists in Aneurin Bevan, and we use our dental therapists to go into care homes and into people's own homes, because they are the people—. Because a lot of the people are end-of-life care, it's palliative dentistry and, actually, what they really need is the prevention side of it, and also very rudimentary dentistry to be provided, to get them comfortable, out of pain and to be able to enjoy, eat and socialise how they want to. So, that would be the model that we would be thinking would be good, but it has to be funded, obviously.

Just before we bring Manolis in, given that you've only given us the example of your health board, of course, is that the same throughout Wales, would you say? Okay, it's worse.

It's mixed.

It's mixed. Okay. Sorry, mixed.

It is the care pathway for south-east Wales, and so, therefore, it's there because it's part of our managed clinical network.

And just one final question—I will come to you next. You decide where the patients go when they come through to you. Who sets those criteria? Are they from Welsh Government? Is that the same across Wales or is that mixed again?

The criteria is set on the complexity of the patient that's coming through. So, there are questions that are asked. So, for example, somebody with severe dementia or somebody who has a very complex medical history would go to the community dental services, but somebody who's an older person, very frail, that's not able to go, would then go to the general dental services, yes.

That would be routine across Wales, that wouldn't be mixed—

Yes, it's routine. It is, yes.

Thank you. Manolis, sorry.

I think that Vicki described very well the model as it should work. I provide domiciliary care as well in my health board. I think that in many cases the reality is a little bit more harsh, because of lack of capacity and lack of time. No matter how well and robust the criteria are, the need is there and the need is increasing, because we have an ageing population, we have more people in care homes and we have more people who age with their natural teeth, with advanced prosthetics, with implants nowadays, so their care might become more complex and more needed prevention is the key. But I fear that, in many cases, the care that is provided now is only as an emergency and not routine.

Okay. Thank you for that. Just going specifically on the Gwên am Byth programme, again, we've talked a lot about resources. I think there are two questions here: (1) should it be expanded to places? We've heard from the Welsh NHS Confederation there's been support from members, for example, to care homes and younger vulnerable people and other places. So, could it be and should it be, essentially? I don't know who wants to—maybe Vicki—take this one up?

I think Vicki was one of the main persons who developed the programme, so she's the best to answer.

You've been nominated, Vicki.

Yes. The Gwên am Byth programme actually fell out of the survey that was carried out back in 2011 into care homes. We did a national survey that showed that the actual oral health of residents within care homes was really pretty poor. So, therefore, the funding—we went back to Welsh Government and they provided the funding for us to put in that oral health promotion programme, which has worked really quite well. It changed into what we call an essential Gwên am Byth programme two years ago to make it simpler, to try and speed up the process, because we had a quite sophisticated process of risk assessment to begin with and training and then we decided to make it simpler, so that those care homes that were slightly more reluctant to engage would actually engage, and it's worked really well. So, therefore, we'll be able to use this new essential Gwên am Byth programme—we're doing this in Aneurin Bevan—to go to those agencies that work with people for domiciliary care, for continuing healthcare for those older people that are actually in their own homes. So, we're working with private and NHS and social services and local authority agencies to train them and be able to put together these things. But, also, I would like to add extending that to learning disabilities, to brain injury units, to mental health care homes as well. I would say that we've got everything set up to do that and it would be excellent if we could just extend it to those care homes as well.

And that's just in terms of more resource available.

It'd be resource. You'd have to resource it, yes. So, yes.

Okay. Rob.

Just to add to that, I agree wholeheartedly with Vicki on what Gwên am Byth is trying and is delivering. I think it's an excellent programme. I think one of the things that needs to be borne in mind is the actual individuals who work within the care setting, so the individuals we are training. I think a lot of us would have seen the high turnover of staff and the challenges around that, so I think that needs to be borne in mind in how we deliver it, how you can manage that service as well, because of the demands on care homes services and domiciliary care. They've got lots of things on their plate to do at this minute in time, so it's that balance as well. So, I just wanted to add that.

Okay. Chair, if I've got time, can I—?

Absolutely.

Thank you. I want to move away from Gwên am Byth and go perhaps to Designed to Smile, looking at our younger generations. Firstly, what are the main challenges, maybe, you could outline for the committee in delivering the oral health services that are required here in Wales? And then, if we look again at the Designed to Smile programme, has that fully resumed since the pandemic, and also—again, a simple question, just as the last one—could it and should it be expanded? I believe the next witness doesn't believe it should be, simply because of the workforce. We have that question later on, but I'd be grateful for your comments there. I don't know who would like to pick that up.

Do you want to take that, Rob?

Yes, I'll take that one, if you want. That's fine. Remind me what was the first bit now, sorry.

So, just an overview of the—.

Okay. So, Designed to Smile is an excellent service. It starts at the real heart of where we need to, and that's prevention, with our children, because, unless we prevent the disease—. We have to remember that the number of general anaesthetics that are taking place in this country, the vast majority for paediatric dentistry is because of decay, which is preventable. So, if we can plug it at the start, or stop it happening at the start, I think there are massive changes for the future. I think fluoridation will be a big step to that, so I'm going to add that in again. Designed to Smile really focuses on that younger cohort when they're in development. I would be supportive of expanding the programme, but I think it needs to be in the context of what is available, what resources are there, and a more targeted approach. As people get older, I don't think it needs to be in the same format, if that makes sense. So, Designed to Smile, as it stands for the under-fives, I think that is key and the essential basis. I think after that, then, we need to look at other ways of educating our children, population, and giving them more resources to do it, rather than just a simple change in the age range. So, there's a little—

Okay. So, there would be a different programme for six to 10-year-olds.

Yes, I think so.

To expand on that, and we can come in then—. A lot of this is prevention. We've heard some of the stuff before to do with the general public health. What action—? If you could give the committee a recommendation of what action needs to be taken to tackle this—. You've mentioned fluoridation, but is there anything else that you'd like to add? Perhaps we could very quickly go through them. I know Ruwa wants to come in as well—[Inaudible.]

In terms of action—. I was just wanting to come in on terms of expansion. It's not my area of expertise, because I'm in general dentistry, but there was a programme, Baby Teeth Do Matter, which is the zero to threes. We know that incidence of disease in the zero to threes is actually the lowest, but, if you don't catch them in the zero-to-three age, it just starts to increase and increase and increase with time. The Baby Teeth Do Matter programme did work very well in the north of England, and so that would be something we would like to see. I don't know if it's going to be in the Designed to Smile programme, or if can be integrated into GDS, which Cwm Taf Morgannwg had done.

I run it.

Yes. [Laughter.] And so, that's something—. Designed to Smile delivered just five basic messages. This is where I would like to see integration within allied professionals, because, if we're going for the future of Wales, this is such a key programme. If we get this right, the Designed to Smile and the Baby Teeth Do Matter, and we set this path, then, in the future of Wales, you will completely change the population, and that has been—. There's lots of evidence. I think Public Health Wales and the previous CDO gave lots of evidence of how it can change oral health on a population basis. So, I think it's one of the most important programmes Welsh Government can focus on.

Okay. Thank you.

What I would like to add to what everybody else has said is that I believe that, following COVID, children in Wales have been left behind a little bit when it comes to prevention and care provision. The Designed to Smile programme, which is, of course, a fantastic programme, was disrupted for almost two years, and I think only this school year it is starting to recover. But the reports I have from the field is that we still have schools that are a little bit reluctant to participate in the supervised tooth-brushing programme. I think we focus more on the fluoride varnish application, and we're targeting more schools, and I think the way forward is to focus on the same ages, but target as many schools as possible. Right now, the schools are chosen according to the provisional criteria.

I want to say that, before the pandemic, there was never a problem with young children accessing dental services when they needed that. Right now, we are at a crisis point. A few days ago, I was speaking with a mother and she was telling me, 'I understand that I have to wait, but why do my children have to wait so long in order to see a dentist?' So, I think these two things go together.

Okay, thank you.

Can I just say something about 'Putting the mouth back in the body', and policies? Any prevention policies, like 'Healthy Weight: Healthy Wales', and any sort of policies about prevention, we need to integrate oral health into that as well. That's what I'd like to push for, really.

Okay, thank you. I'm going to put my mouth back in my body there—I think I took quite a lot of time, Chair.

You're fine. Thank you, Jack. Gareth Davies.

Thank you, Chair. I want to ask about workforce and recruitment issues. Is there clear data on the amount of dental practitioners in each individual health board, and whether numbers are sufficient to need? I suspect that's probably not the case, but could you expand a bit on that and just give us a picture on what the data is like, if there is any, and give a picture across Wales, if you can?

I think workforce data is not where we'd like it to be. I think that's fair to say. I think there is a lack of clarity, not just on the numbers of individuals, but whole-time equivalents, age demographics of the workforce, other dental care professionals as well. Because we are part of a wider service, I think, when you're talking about workforce you need to be thinking about the nursing staff, the actual therapy staff, hygienists, those kinds of things. So, that information is not currently there. I know that it was something that was looked at by Welsh Government, and there was talk on the last contracted element of having a workforce information process, where all practices have to fill that in. It is yet to land, so I don't know what the timing is of that one as yet, but I think that would help with some of the planning. So, if you knew who was working in any given area, the number of committed sessions they have towards the NHS, the number of staff that they have, the number of vacancies, that would help then with planning any future services and resources around that.

And what do you think health boards can do better, then, to attract dentists into health boards, given those problems?

I think what we've had to do—and I can only talk from my own health board's perspective there—is we've had to be a little bit more creative in the types of roles that we put out and put forward. I think dentists are looking for a mix of roles, and I think dentists are also looking at their work-life balance as well. I think what we're seeing is there are very few individuals that now are working full-time, or they have reduced sessions. So, I think that kind of builds into it.

We had some issues with attracting individuals into our community dental service a few months back, but what we've looked at now is changing the roles so that we have more of a mix of a salaried service, where they do some community dentistry, some special care dentistry, but we also have some development within that as well, where we upskill them and maintain them. I work part-time for Health Education and Improvement Wales as well, as a training programme director for newly qualified dentists, and when you ask them, 'What do you want as a future career?', they're looking for career pathways and development opportunities. I think, if we had the right resources in the right areas to attract these individuals, and support them, whether it's through additional training, additional support, that could support those services as well. So, I think it's that; it's getting that blend. I think the workforce is shrinking. I think the workforce is changing as well. I think the make-up of the workforce as well is split differently, and we're seeing people retire sooner than what they would have historically done as well.

And Vicki, what about the community dental service, then in terms of recruitment?

It's interesting. I lost all five of my senior community dentists in the last three years to retirement. They went early, because of the situation with the pensions and everything, and also, I think, COVID-19 really did take its toll with some people, as you can imagine, especially clinically. We didn't close in the community dental service—we carried on. We have struggled. However, the last time I put out an advert for a community dentist, I had eight applicants—I haven't had that for years. When I spoke to them—we managed to interview four, and I spoke to the two I had to turn away, which I couldn't believe that I had to turn away, because if I'd have found that funding, I would have kept them, because they were fantastic—they wanted that blended approach now. They wanted a little bit of general dental practice, but they also wanted community dentistry, where they would be supported for development, would be in a role where you've got consultant specialists, you've got dental therapists—all that skill mix. They liked that; they liked that it was different.

But also, and I was talking to Rob about this just now, I only have one community dentist that's full-time now, which is astonishing. If you'd asked me 10 years ago, I would have had probably half my staff at full time. This is the difference. So, it means that—. I have to say part-time workers are excellent, because they usually do more than the days that they actually work, but it does make it much more difficult for us when we're trying to plan things. But also, dental therapy—I'm a big fan of skill mix. I think that, really, we should be looking far more at the education and training of dental care professionals, so that we are able to use them within our services as well.

What sort of training do you think would promote that in terms of upskilling people for providing a skill mix for professionals?

At the moment, dentists are five years, and then we have to do that foundation training; dental therapy, three years, and then they may want to do foundation training. But, what we're doing now is when those therapists come to see us, certainly with special care, we're actually training them in aspects of special care, taking them into care homes and teaching them how to—. So, within each of our community dental services, we're upskilling them in order to do that. I could not run my service without our dental therapist going in and looking at a lot of our vulnerable adults who are out there. The other problem that we have, though, is four times now, I think, I've advertised for a dental therapist; there are none out there. Therefore, at the moment, there's a dearth, and we would like more funding to be able to support that training if we could.

And given the issues that you've spoken about, what's morale like then, generally, amongst dentists? I can't imagine, from what you've described, that it's in the higher echeleons at the moment, but—

I think it's challenged. I think that's the diplomatic way of putting it at this stage. I think there are opportunities, though. I think there are models of training out there, especially when we're talking about an integrated approach. Within Wales, you have three training units. One is an academy that's just been set up in north Wales, but you've got a historic one that is in Cwm Taf Morgannwg, and that was Porth—that was the original—and then you've got one in Port Talbot resource centre. The one in Port Talbot has actually got a great model, in a way, where it has an integrated service with the community dental services at one end, and the hospital dental services specialist care as well. I think, long term, if you're looking to attract, train and retain individuals, you need to be looking at more of a training and development and integrated service environment. Obviously, that comes with resources, capital funding, those kinds of issues, but I think the appetite is out there that individuals will be attracted to that, and retaining them within those posts as well.

Manolis, did you want to come in?

Just to answer your question about how many performers we have in Wales, on the NHS digital website, pre pandemic, we had about 1,500. Now, when they say a performer, that's somebody who has just provided a course of treatment for a patient. So, that doesn't tell us, as Rob was saying, whether they're working full-time or part-time. But, there were 1,500 of those. That's gone down, in 2020-21, to 1,100, which is almost 25 per cent of a decrease. So, there is a massive shortage, and speaking to colleagues and speaking to other principals in both our health boards, which are the largest, you find that there is a lack of staff. This is why it tends to end up bleeding into other services.

And the reason for it, like Vicki was saying, is that people are retiring early. The stress of the amount of paperwork—I believe my colleagues from the Welsh General Dental Practice Committee mentioned—that has to be filled in, and that stress, especially if you were an older dentist and weren't used to computers, and now, you've got all this data to collect. As Wales, we collect more data than anyone else, but we just don't process it very well—I'm not sure why. So, that is a disincentive to work in the NHS, and that's when—. So, general dentists aren't leaving the NHS really for more money, but just for a better work-life balance, because we find that you have to come in at 7 o'clock in the morning, try to do notes, and then you're staying maybe until 6 p.m. to do e-referrals. So, you just don't have that—. You're constantly thinking. And then, there's also litigation and the fact that there's more litigation in the UK than there is in America for dentistry. And so, that makes people not happy to work as much and as fast as the NHS would require them, and they would move to private just to see fewer patients, to be able to do better treatment, to spend more time with their patients, and not really to make more money.

And do NHS dentists have the same access to technology? Because you talk about paperwork; is it actually physical paperwork, or is it e-based, or—?

No, no. It's about a million clicks. [Laughter.] Not a million, but—

But do staff feel like they have the access to that latest technology within the health service? What I'm trying to ask really is: is the NHS keeping up with modern ways of practicing? Is that something that's provided, or not?

Before you answer, did you want to jump in on the back of that as well?

Yes, just very quickly. Thank you, Chair. I may have misheard—did you say that we collect lots of data, we just don't process it very well?

Yes. We collect—

So, answering both questions, then.

—an absurd amount of data. And so, every time a patient comes in, we fill in what we call an FP17, which is a risk and need assessment. And on this, we're going to fill out ethnicity, we're going to fill out NHS numbers, we're going to fill out how many teeth they have in their mouth, what their periodontal disease is, down to the number of appointments when they had an aerosol-generating procedure, which is where you had to use a fast handpiece. So—

Are you saying, though, that this information that you're asked to put in is irrelevant? Should you not—?

No. It's supposed to be feeding into the new contract. And if I speak to dentists, this is probably the biggest reason that all the dentists are leaving sooner, because of the amount of paperwork that they have to click through on a computer. And where an exam might have been 10 minutes before, it has to be 20 minutes now.

It just amazes me, really, that we collect the data and we don't use it. It begs the question: is there a point in doing it? Well, surely, there must be a point in doing it.

That's one for Public Health Wales. They're going to—

I've made a note of Public Health Wales.

They've said that, later on in this year, they will start to process the data and look at it. But, yes, it's a difficult one.

So, the question is—. My first question was about data, and I'm really interested in the point that we take all this data, but we don't process it. So, I'm trying to understand—put it this way: what do you think should happen to make this better?

We need the risk and need. But when you collect data, you're only collecting the patients who actually come into the practice. So, the patient who's at home, and may not access dental care in the way that you want them to, you won't have data on that. So, that data, we can never get. We do need the data, but we need to streamline it. We're in a process of change, we're in a process of transition. They've put all this data into the FP17 and made lots of changes in a very short amount of time, and that's what's caused a lot of angst.

So, what I'm interested in is—Rob wants to come in, and then I'll come to you, Manolis—what needs to change, in your view. Rob.

Two things. I think the information is important to collect, because I think we need to have a better understanding of the needs of the population that we are serving. So, what is the need that is in the system? I think the information needs to be live. The current collection of information is delayed, because, obviously, you don't know that information until a course of treatment has been completed. So you might see them on day 1, but you might not get that information within Welsh Government or down towards a health board level until—if the course of treatment's lasted four or five months, you don't get that until later on.

And what's the obstacle in making it live?

The obstacle in making it live at this moment in time is that independent contractors have to go out and provide their own software systems. So the software systems available within Wales are commercially purchased. There is nothing that's being delivered by Welsh Government to have a—. When I say the software system, every dental practice, or mostly those that are computerised, they use providers, such as Software of Excellence, Carestream, those kinds of big companies that provide a digital solution. A lot of those, then, the changes that have been made by the collection of data, have to be shoehorned on the back of that. So, I think it's—

So, what's the answer?

The answer is to make a more simplistic system that can be rolled out to NHS dentists to collect the information.

And that has to be overseen by Welsh Government.

I would suggest that that would be the best place for this to sit.

Okay.

And to make it simpler for dentists in terms of the amount of data that we're collecting. So—

How do you do that?

Well, there's a lot of unnecessary data on the form, I feel.

What's unnecessary?

So, the risk and the need—yes. A lot of the other stuff either should be automated, which they haven't managed to do, and it can easily be automated with software, but because the software companies work not just in Wales, they work in England and Australia—

Are you saying that other information could be populated and you wouldn't then have to ask for it each time? Is that what you're saying?

Yes.

Right. Yes. So, if I fill in a chart—if I look at your mouth today and I fill in a chart, it should just automatically take that data and put it into the information that the Welsh Government wants, instead of—

And you all agree. All of you on the panel agree with Ruwa—yes?

Definitely. May I just add that there is a lot of duplication of data insertion in the system as well? And to point to a very simple example: whenever I do an initial examination with a patient, there is what we call the basic periodontal examination, which is a simple chart. I have to insert four times, on four different screens, the same chart, and this takes time. This makes the system slow and inefficient, and it's also a bit frustrating for us, because we could use our time doing something else. So, modernising and simplifying the data collection would take us a long way.

And just for the record here, other panel members were all nodding. So, you're all in agreement with each other on this issue. Rob.

I think there just needs to be a little realisation that, when we're talking about general dental services, they're independent contractors and they don't only provide NHS care; they are commissioned to do it. But the software packages that they have are commercial entities that have been bought, and we utilise them as well. So, it's about making sure that you have a robust system that collects the data, but it actually feeds into the other systems as well. So, I think there's always a—. It would be nice to have one simple system that delivers it simply, but I think we've been here before with NHS electronic systems, and I think that is a challenge in itself.

Okay. If anybody wants to ask any questions on this—. It sounds like a massive challenge, though, because if you've got a dentist that is an independent provider and then doing private as well, it sounds complicated to achieve what you want to achieve. I think you're recognising that.

Yes. And also, there are lead times in making any changes. With any of these software providers, you're talking a six-month lead time.

Right. Okay. And, Manolis, you wanted to come in?

This is about another topic; I think there were many questions that I wanted to come in on. I think Gareth asked the question about morale, and I want to pick it up, because I think it's important. Within the community dental service, the morale is very low, and it has been low for a number of years now. We ran surveys, and we have causes of stress that are: the excessive pressures of the waiting lists, of course, and the backlog; the limited control that we have over the diaries; poor communication sometimes with the management; and again, what we said about dysfunctional IT systems. This was noted by our members. Now, poor morale, if we have pressure for a prolonged period of time, unfortunately, this can cause mental health problems, and this is a very serious issue in the dental profession at the moment. BDA Cymru has done two surveys and the results were stark. We see a huge rise in mental health problems. I was discussing recently with two colleagues and one said, 'I feel abandoned where I work'—those were the words. And the other one said, 'I had to seek mental health support'—I think it was Canopi, the mental health service—'because I felt responsible for the amount of patients waiting on the waiting lists to see me.' I think that's a very serious issue, and it has an impact on our lives, on our families, on our careers, and, of course, it has an impact on service provision as well.

Absolutely, yes. Thank you very much.

I'll bring Gareth in. Do you have any more questions, Gareth?

No, I'm done, Chair.

Absolutely. Ruwa.

Just on mental health in the GDS—and I've highlighted this several times with Rob and with the Cardiff and Vale team—mental health is incredibly, incredibly—. The mental health of the teams is just in crisis, really. I think you as a committee, last time, put forward that we shouldn't be working to targets, and these targets were putting untold amounts of stress on dentists. Like Vicki said before, move towards care and not targets, and move towards outcomes where we're not bleeding into maybe community dental or accident and emergency, and not just numbers. Because all these targets are the No. 1 reason why contracts—well, in our area—get handed back, because they're not able to hit these unattainable targets.

Okay. Thank you, Ruwa. We'd better move on. The last set of questions, perhaps, from Joyce Watson.

Well, I know the answer before I ask the question. I know the answer is that you'd like more money. So, there's no point in asking, 'Do you want more money?', because it's obvious. So, if you had more money—that's what I'm going to ask instead—where should it be spent, and what should be prioritised?

So, who wants to answer that? We're talking about, if you got a limited amount of additional money, what would be the priority spend.

The priority for me at this minute in time would be an integrated care model. So, resources and facilities to deliver urgent access, ongoing care and an intermediate service, so that you can attract and retain individuals to deliver that. Now, that's a slightly ambitious target because that's capital funding and all those kinds of things, but you asked, and that would be it. And the other thing would be capital funding to deliver on domiciliary vans and care, for me.

Manolis.

If it's a hypothetical question, I would say prevention. First, make sure that we support adequately all the prevention programmes. Prevention is key on all levels. Secondly, I would say supporting the CDS to stabilise and to become as strong as possible, so that we can provide the care that we can to the most vulnerable groups. And, third, I would say engage with the general dental service and improve their contracts, because the general dental service is the backbone and, at the moment, I believe that slowly it is dying. So, I would like a lot of engagement with the good colleagues of the general dental service.

Okay. Because the next part of that question was the priority in tackling the inequality. There's clear inequality in the dental service, according to all the witnesses. So, if there was one thing that you could do to help tackle that inequality, so it's a key message that we give to Government, what would it be?

Ruwa.

When talking about reducing inequality, I wouldn't say there's one thing, but, definitely, we talked about fluoridation before. In terms of accessing the people who have been affected the most, trying to get more people from those communities to get into dentistry. So, people who are, maybe, from rural backgrounds or are from backgrounds that normally don't access services in the way we'd like them to, to get more people into dentistry from those backgrounds, because then they can go back and service their communities.

And then, the contract as it is, even the contract variation and the reform that we had, is not tackling inequality at all. So, they're not targeting resources towards high-need areas or low-need areas. So, we need a very big change in commissioning, where the commissioners, instead of looking for equity betwen providers, look for equity for patients, so that the patients that need the most get the most, and the patients that don't need the most get the least. So, if we can do that, we're—. The contract right now is a one-size-fits-all, and even in contract reform we're still on one-size-fits-all, and that's a very big frustration. So, if we don't get that right, we will continue to increase inequalities.

Okay.

I'd start off with prevention, obviously, but if it wasn't prevention, I'm with everybody, really: it is about access. But it's about access in terms of the right person, seeing the right patient, at the right time, at the right site. Therefore, that integrated-working model would really help. So, therefore, we would be channelling those patients, identifying them, channelling them to the right services. Therefore, it's value for money and the right person would be seeing them. So, it's having that integrated-care-pathway approach whereby we're all talking and working together in order to be able to utilise the funding as best we can. And I think this is an opportunity.

I think one of the good things that COVID did is that community dental services and general dental services all worked together really well. We had to. We had to. We had to. We had urgent dental centres and everything like that. It would really be such a shame to lose that and lose that momentum now. Even now we get people phoning up now, asking for opinions on things, and vice versa. You know now the different general dental practices who can take patients on. We are working that way, and that's the sort of model I would love, and I think that would really help with the inequalities.

Okay. So, if you’re working that way now, and it was forced and necessary, is that happening everywhere? Or is it just in some places?

Around Wales, I think it's working really well. All of us are working really well. But we don't have enough access. At the moment, that's the issue. We don't have the workforce, we don't have that. But if we did, I think that we would have that fantastic—. The way that we used to work with our general medical practices, for example, down the road, who'd suddenly find an ulcer in a mouth and say, 'Will you go and see Rob down the road, Rob can have a little look at it?' We seem to have lost all of that, and I think if we start to bring that back together, that will stop the inequalities that we're seeing at the moment and, therefore, also that integrated working that we all valued. We value what GPs do and they value what we do and how we can all work together.

Okay, thank you.

Thank you. Can I just ask a process question, just to help me understand? If a member of the public—. Maybe they've attempted to register with an NHS dentist for check-ups, but they can't do that. They then get into an element of needing to see a dentist. What should they do?

So, that comes down to access waiting lists and access to services, I suppose, in a way. I think the challenge a lot of the time with patients is that they know where the dentists are, local to them, although I use the word 'local' loosely within Wales, because the geography doesn't help with a lot of things. Practices as well have been placed in historical places. That's where they were and that's where the commissioning is. So, where the service is delivered and where the need is are slightly different. Within our health board, we have taken the decision of setting up a central waiting list. I know that's caused comments that you’ve looked at before. That has come with its challenges. Having a waiting list, obviously, means that you have to have resources in order to send individuals from—

How do you do a central waiting list if each dentist practice is—? Because a member of the public walks in, registers with one and says, 'Can I go on your waiting list?' They say, 'Oh, yes, okay.' Do they then tell you, or do they—?

So, the way we've done it is twofold. Ideally, I think there should be a single, automated waiting list that's managed centrally. And I think there are some—

And that works live with each practice, because they go into a practice.

Yes, so—

So, it's not that the member of the public contacts the health board and asks to go on a list; they go into the practice and say, 'I want to go on a waiting list', and you're suggesting that waiting list works centrally across the health board area.

It should do and it should be validated as well, because I think one of the challenges that we've had is we had no choice but to set up the waiting list, especially for the Bridgend area, which is challenging for us. We've set that up in a way to allow patients not to have to ring around every practice. But that still doesn't stop some patients, actually, ringing the practices and sitting on a waiting list there. At this minute in time, we are unsure whether or not all the patients are sat on about five different practice waiting lists, or whether they're sat on ours. For me, I would like to see a simple automated system. There are software providers out there that can do that. The e-referral system does have some capacity in doing that—

But you're saying you've got a central waiting list now.

We have a central waiting list that we've had to set up ourselves within the health board, which is administrative and resource person heavy at this minute in time. We've brought in QR codes, we've brought in phone lines, we've brought in e-mails. But, again, that's quite burdensome for patients and burdensome for the administration of it, and also the validation of those lists. I think that's the biggest challenge. I might tell you that I've got 3,000 patients waiting on that list, but I don't know whether or not they've already accessed somewhere else at this minute in time. So, I think, if you're looking at that system, it needs to be central, it needs to be integrated, and it needs to be automated.

So, you think there should be a central waiting list, by health board, across Wales.

Yes. There's a caveat with that—

Yes.

—because obviously if there is a central waiting list then we've got to have the resources in order to where we can send those patients.

Yes. But the waiting list is separate, isn't it? It's still a waiting list, but—.

A waiting list will define the needs of those individuals who are looking for the care. Whether we have the resources or the capacity to deliver that care, or we're just going to have a growing waiting list, that's the balance that you look at there.

And why is it that you think other health boards in Wales, perhaps, are not having a central waiting list?

I can't answer that.

Well, I'm asking you to, I suppose, speculate on what the obstacles are for them, I suppose.

I can say for Aneurin Bevan it's that we don't have the resources to actually manage that list. They take a lot of managing, central lists: patients ringing up, 'Where am I? Where am I on that list?' and all sorts of people phoning back. They don't turn up at a practice, so therefore they then phone up and say, 'Oh, well, I want to go back on that waiting list.' It's a lot, and if you've got 10,000 or 20,000 people on a waiting list, that's a huge number of calls coming through.

So, you're all saying on this panel that you're all in agreement that there should be central waiting lists by health board area, but you need the resource to do it. You all agree with that point, yes?

The appropriate resource.

Yes, right. Ruwa, you wanted to come in.

I'd just say that in Cardiff and Vale and Cwm Taf Morgannwg they do have a central waiting list. The practices will still have their own waiting lists, because historically practices had their own waiting lists. Then, through COVID, these two health boards hired people in, dental nurses in, to manage waiting lists. So, they've hired people to come in and manage their waiting lists. Cardiff and Vale has 14,000 on there. Rob knows his numbers, but last time I checked with them it was about 1,000. What happens is, if we were just to do something simple like what we're trying to do now, which is to collect an NHS number, if the data was live when the NHS number links up to a course of treatment, it should just automatically take them off. 'This patient has had a course of treatment at practice X, Y, Z,' and it would automatically take them off, but that would require joined-up thinking. At the moment, because everyone is independent and everyone is using different software, health boards are only just starting the central waiting lists, which is helping. And we take patients from the health board in my own practice, but I have to ring them up on a Saturday or a Sunday, and on a Saturday or a Sunday in my free time, because we're not paid for the admin of trying to get in touch with these patients. When I ring them up they say, 'Oh, I found another dentist.' There are numbers to access urgent care with the health board and a central waiting list in those two health boards.

Okay. We're over time so it's quick-fire questions and answers, so very short. Jack.

Mine's just for the record, really. This seems to me like the community pharmacy fax machine issue. It's just—.

The fax machines, yes.

It needs to be on the record. It does.

Yes. We recently had a debate about access to—. Access to—

It's the joined-up approach, isn't it?

Fax machines—using fax machines. The NHS is still buying fax machines. Not only using them, but they're still buying them. Sorry, Manolis, you wanted to come in.

A very quick comment to add regarding the waiting lists and the data available. Of course, I am in favour of locally held waiting lists by health boards, but this information should be open and should be open for scrutiny, because if we don't have transparency on the data, we don't have accountability, and I think this is an important issue. In the BDA, we have asked in the past and we have not had the responses that we wanted.

Sure, thank you.

Community dental services know their waiting lists. We know how many patients are waiting. We know that. We know, and we're constantly trying our best, aren't we, to identify those very vulnerable patients who need to be seen first, et cetera. So, it's different for community dental services than for the general dental practitioners.

It could be made simpler for you as well, with IT solutions and so on.

It could be, yes.

Okay. And just another process question: at the moment, for someone who needs treatment but they're not registered with a dentist, they phone up their health board; at that point, then, do you see that patient as a community dentist, or do you then triage that out to a general dentist?

It will vary from health board to health board. If we look at our own waiting list, and I'm talking about Cwm Taf Morgannwg now, we utilise the contract variation, and we've had agreement with certain practices that they will work with us and take some of our patients off the waiting list on a quarterly basis.

So, you pay them for that service, for that emergency treatment element.

It's part and parcel of their metrics anyway, so there's not an additional payment. We are sourcing patients for them in order for them to meet their targets, and they are supporting the health board in order to manage the waiting lists. In some areas, we clear the waiting list on a quarterly basis; in other areas, where there are fewer dental services, we're unable to clear those waiting lists. So, that's the challenge with any waiting list: yes, we can collect it, but we've got to have somewhere for these individuals to go and the resource to do it.

And just to get this straight in my mind, if somebody needs urgent treatment on a Saturday morning—

There's a separate urgent line, so they can access urgent care within 48 hours.

But sometimes they get seen by the community dentist and some health boards across Wales have got agreements with general dentists.

Some within it, but within our health board the vast majority are seen within the general dental services.

Right, okay. Got it.

At weekends in Aneurin Bevan, for example, it's the community dental service that runs the out-of-hours. So, that's something extra that's been given to us with GDS funding.

Okay, that's helpful. Just looking around the room, has anyone got any last-minute questions? No. Thank you for your time this morning, it's been a really helpful and fascinating session. Diolch yn fawr iawn. Thank you very much for your time. We'll take a 10-minute break and come back just after 11:00.