Yes. Just to add that, needless to say, the funding situation for debt advice is quite complicated. With StepChange, we operate across the four jurisdictions within the UK and also we're funded, as it were, by the private sector through a thing called fair share funding, which you might have heard about, and we're going through—there is a round of Money and Pensions Service tendering for debt advice funding at the moment.
So, I think it's fair to say that when the pandemic first hit and then the first lockdown, two things happened quite quickly that affected our funding. Firstly, to keep the service running, we had to equip 300 to 400 advisers to work from home. So, they had to be equipped with laptops, with system builds and all of that, which was quite expensive, and there was some support and some extra support from Government.
But our fair share funding did take a hit in two ways: the number of people who were previously able to repay their debts, which the creditors give us a donation for that is linked to the size of people's debt repayments, that declined as obviously people were struggling, but also then the decreased demand. Actually a lot of the decreased demand for debt advice was that, in the early stages of lockdown, the Financial Conduct Authority had made some interventions with payment deferrals and also forbearance, and I think a lot of lenders were working harder to give people forbearance to keep their relationship going with their customers, anticipating that it would be a short-term difficulty. And speaking to people like the credit reference agencies, defaults entering the system were very, very low—much lower than you'd think given the economic shock. So, all that had an impact on one of our significant streams of funding. Then, when the demand didn't come, the funding that was there from central Government to support a COVID-surge demand wasn't repeated for obvious reasons. So, we did take a funding hit and there were extra costs, so it was quite difficult. We've had a difficult 12 months or so adjusting to that. We're in a place now where our finances are a bit more stable.
Going forward, there is the question of the need for a sort of comprehensive, complete way of funding debt advice, both advice but also different debt solutions. So, for instance, in the past, debt advice has been undersupported to do things like debt relief orders, which we hope will change in the future with some of the MaPS tendering. So, despite what may come next in the pandemic, there's a question about how well the way different debt advice funding mechanisms fit together. We've got things like the statutory debt repayment plan coming down the line, maybe in 2024, which would introduce a sort of statutory fair share. So, we need these funding streams to fit together and we need to fund both advice and solution servicing, and we need those funding streams to be able to be flexible if there are large ups and downs in demand. In this case it was a down, but it could just have easily—. Thinking of the 2008-09 recession, we saw a significant uplift in demand within about six months of the recession hitting, and we may still see that as a result of this one. So, it's quite a complex picture. The simple answer is that, at the moment, I think the funding is there to support demand, but that can all change very quickly, and how the different bits fit together is quite complex.