Plaid Cymru

Speeches and questions

Speeches and questions in Plenary and in committees, newest first. The Llywydd's and deputies' chairing of Plenary is left out.

5,536 speeches and questions

18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
No. Thank you very much.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
So, you're confident that what you've asked for here is what you need to maintain your service standards and to give you that robustness, going forward. So, there's nothing in here that's frivolous or anything that would just be nice to have.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Thank you. Finally from me, you've talked in the estimate about the impact if additional funding is not approved. Can you provide further detail on how you'd manage if part or all of the estimate was not approved, particularly in terms of staff pay and…
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Rhianon.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Thank you. We'll move on to Peter. Diolch.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Just on your accounts for last year, you've got £1,000 cash left to return to the consolidated fund. How comfortable are you that you've managed the budget to that extent, and how did you ensure that you didn't exceed the cash limits?
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Thank you. I'm just conscious of the time. If we could keep our answers a little bit briefer going forward just for the rest of the session. It hopefully means that we can cover more ground. Mike, you've got—
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Add to your case load. [Laughter.]
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Thank you very much. Mike, I'll move on to you.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Chris, there we are.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Okay. Thank you. So, if we could briefly just go on to the service quality process that you've put in place. And, obviously, the amount of complaints that were referred to the external review service tripled compared to the previous year. Is that a concern?…
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Right. That's correct.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
And the bank staff, are you using the same people, so it's people who have either retired or gone on to do something else, but they're able to come in and fill that gap, so you don't need to retrain them all the time?
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Sorry, yes—
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Sorry, just to add to that. And, obviously, bank work costs more money, probably, than—
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Thank you. Rhianon.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Thank you. Before we move on to the new service standards—you touched on it there—how are your staff feeling at the moment? A big part of your budget and a big part of your organisation is your staff. Can you talk us through what conversations you've been…
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
I know we cut across you, Katrin, there; was there anything else that you wanted to add before we move on?
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Slightly different. Okay.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
So, as part of this—you say you've launched the new service quality process; is that what you're explaining here, or is that something different as well?
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Rhianon.
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Sorry to disturb you, I think—. Peter, did you want to come in on something just along there?
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Yes, it'll be interesting to understand how the decisions you're making, so going for early intervention or closing things down early—what effect is that having on the individuals concerned and the public bodies? And maybe a comment around whether or not…
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
A warm welcome to you. So, we've got quite a bit of ground to cover, and we're going to be looking first at your report, and then we'll be looking at your budget as well. I'd like to start by looking at some of your key performance indicators, and you've said…
18 October 2023Finance Committee
Public Services Ombudsman for Wales—Scrutiny of Annual Report and Accounts 2022-23, and Estimate 2024-25: Evidence session
Thank you very much, and a warm welcome to you this morning.