, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
Finally from me, can you provide an update on progress regarding your ongoing code of conduct case and the employment tribunal? Are there any contingencies regarding the costs in place for either of these cases, or will you come back with a supplementary…
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
The classic example of that, historically, was when we moved from manual payroll to computerised payroll and when we moved from typewriters to word processors. Those had high upfront costs but they brought in huge annual savings.
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
I've got no problem with your estimates; perhaps I ought to have said that at the beginning, rather than at the end of that series of questions. But I think it is important that if we are acting in the position we are, in scrutinising expenditure, we do put…
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
And you’ll come back and tell us all about that next year. I have a great belief in efficiency savings. I spent a lot of time in local government, where social service directors would sit. If you had social service directors sitting there now, you’d have your…
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
Are you using AI in order to reduce costs?
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
If you don’t get your full estimates, what happens? What is the first thing that doesn’t get done?
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
And the £54,000 is going to be spent on IT and digital strategy. In terms of the £51,000 and the £54,000, the £54,000 is IT and digital strategy.
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
Thank you very much. The cost of staff increments and additional costs following IT contact retendering will be met through annual savings from your property rationalisation project. Do you intend to continue to use these savings to cover inflationary…
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
For next year, sorry.
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
You estimated a 3 per cent pay award. Is that what you're still estimating?
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
The estimate states that the cost of the independent review into PSOW processes will be met in-year through savings. Now that the review has concluded, can you outline the cost of the review, and are you aware of what the costs are to implement the associated…
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
It is a computer, but it doesn't have storage or anything, so you get an external replacement.
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
There is a guaranteed way and that's removing the hard drive.
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
There's only one thing I would say, the 2 per cent who you found in their favour who weren't happy, any reasons for those? I would have expected it to be very close to 100 per cent. You've obviously now understood the problem that everybody else has ignored…
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
Because if you're anything like me, you've got a number of people who are never going to be satisfied, who are always going to complain. You're the last stage of the complaints procedure, having failed with everything else, including us, and they've now gone…
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
I'm sure there are people who say, 'I gave you an obvious case where I've been badly treated, and you haven't found it, therefore, I'm not satisfied with what you did.' I'm sure if I had a satisfaction rate from people complaining to me, I probably wouldn't…
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
When we get the answer to this, I will have a question.
, Finance Committee
Public Services Ombudsman for Wales - Scrutiny of Annual Report and Accounts 2023-24, and Estimate 2025-26: Evidence session
I'll come in after you.
, Plenary
Welsh Conservatives Debate: Teaching of reading skills in schools
There seems to be a belief that teachers teaching reading are teaching it in one methodology. If you go and talk to any primary school teacher, they’ll tell you they use lots of different methodologies in order to do it. Also, I think one of the real problems…
, Plenary
90-second Statements
Thank you, Deputy Presiding Officer. I want to highlight an initiative being promoted by the High Sheriff of West Glamorgan, Melanie James, of providing critical bleed control kits. The principal aim is to equip public locations with readily accessible bleed…
, Plenary
Topical Questions
In 2018, Northamptonshire County Council issued a section 114 notice. Since then, Slough, Croydon, Thurrock, Woking, Birmingham city and Nottingham city have issued notices. In recent months, many other local authorities have reported that they may soon be…
, Plenary
Statement by the Minister for Further and Higher Education: Tertiary education
Can I join in the welcome to you for your appointment and, more importantly—though perhaps you don't agree with it—the creation of the position itself? As someone who worked in the tertiary sector, I'm very pleased that we are having this statement today. I'm…
, Plenary
Business Statement and Announcement
Shwmae.
, Plenary
Business Statement and Announcement
I want to ask for two statements. Firstly, I'm asking for a statement about toilets that are available to the public. It's not about public toilets but about toilets that are available either in public buildings or in businesses that are prepared to make…
, Plenary
Questions to the First Minister
I congratulate my former union Community—I was a member when it was called the Iron and Steel Trades Confederation—for the work it is doing to support steelworkers, contractors and others affected by the heavy-end closure. I am still personally very angry…
