I think, in terms of the residents finding out about it, then it's definitely something that the sales office should do, so that you know as early as possible, and even if that's, 'We're not sure at this stage, but there are two scenarios.' It's difficult, isn't it? It's not for me to say what's an affordable amount, but my understanding is that on most generally average housing sites, you're looking at a maximum of about £200 a year. So, this isn't a massive sum of money when you're buying a £300,000 or £400,000 house—it's not a massive sum of money. And I think it would be interesting to know whether or not the issue is about the money you've got to pay or is the issue about the service you get?
And I guess, also, we've seen it with local authorities, the grass that we remember 10 years ago that was cut every two weeks is now cut every two months at best. Is that for environmental reasons, which it's often badged as or is it because it saves money? I'll leave you to decide on that. So, people have different perceptions about what they would expect done as well, and it's managing all that.
Welsh Government did look at this through building regulations a few years ago, and there's what's called a 'homeowner's pack', and unfortunately, that is an A4 lever-arch file full of all the instructions for your boiler and everything else, along with all the technology, so those folders are getting bigger and bigger and bigger. And, yes, there will probably be, in most households, a sheet in there that explains it, but it will get lost in amongst all the other information. And actually, in the excitement of finally buying that dream home, it just gets lost, even though they have been told it. We probably should do better as house builders in evidencing that we have told them to avoid those discussions later on.
But I suppose, ultimately, coming back to the first point I made, in an ideal world, I think we would have all of this adopted by councils, because that's what most people still expect and that's what most people think their council tax pays for. It's a little bit of a naughty example to give, but I was in a meeting in Rhondda Cynon Taf County Borough Council a few years ago—I shouldn't name the authority, but I will; now I've done it, haven't I—and their parks department came along to a development forum and sat there and said, 'We're thinking of taking the council's parks department and privatising it, and we'd like to let you know that you can buy the services off us through your management company to look after the public open space', and I slightly cheekily went, 'Will you be turning up in the RCT council vans to cut the grass?', and he went, 'Oh, yes, no, I hadn't thought of that.' Because those residents are seeing a council van turn up, thinking that council tax is paying for it, but then they're getting another bill, because they're actually acting as a private company. So, yes, I think it's about openness and honesty, isn't it? And, obviously, I think some of that has clearly been lost, which is why we've got into the situation that we're in, unfortunately.