16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
So, your cases are higher by about 17 per cent this year than the previous year, because I think you received 9,863 cases this year as opposed to 9,328 the previous year. Can you outline how you've dealt with the increase in cases and what pressures that has…
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
And the feedback has been quite good on the whole, coming back from the public.
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
And managing their expectations, does that then come from historical data saying, 'Well, this type of complaint usually takes this long', therefore that's where you set it, or—? So, if somebody comes to you and says, 'I've got this complaint', it's this type…
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Sorry, I jumped in ahead of you.
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Can you give us a flavour of what that looks like? What is service quality?
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Eighty per cent. Okay. Chris, did you want to add anything to that?
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
And what's the higher target?
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
So, you've no intention of changing that target; it's that you had to work towards it and it's actually improving service quality.
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
The proportion of service quality reviews deemed satisfactory or better was only 67 per cent, against your target of 75 per cent. So, I suppose, going from the conversation we’ve just had about KPIs and targets—this is the first year of the KPI—does that…
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Thank you. Great. Sorry, I stopped you in mid flow with that as well.
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
I assume there’d be some narrative, then, as to why that’s potentially been rolled back, or made harder if the KPI is easily hit and you’re not stretching yourselves.
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
—and how do we as a committee, then, look at how it works from year to year? You could virtually stay still on a KPI, or be very good on a KPI, but your targets got easier over time, or harder over time. So, it’s just for us to understand that.
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
So, would that make the KPIs easier or harder, depending on how your case load is looking? Is that how you’re going to—? How do the targets and KPIs link together, I suppose? So, if you make a target higher, then it makes the KPI harder to hit—
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Sorry, you talked about the KPIs. So, are they KPIs that will change annually, or are they KPIs that are set and that you’ll measure performance against, so you’re likely to keep the same KPIs so that you see differences?
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Okay, diolch yn fawr. Thank you. Thank you for that overview, and we'll delve into some of this. Now, this is your first annual report and accounts following the publication of your strategic plan. How has the plan informed the operation of the office this…
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Thank you for the papers that we've had already and the supporting documents. We've got your annual report and your estimate for next year as well. Right, we'll start with some questions to explore the performance in 2023-24, and then we'll come on to the…
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Croeso cynnes i chi y bore yma a diolch i chi am yr papurau.
16 Hydref 2024 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Okay, we'll go to our substantive item this morning, which is item 3, the Public Services Ombudsman for Wales, scrutiny of the annual report and accounts and estimate for—. The accounts for 2023-24 and the estimate for 2025-26. We've got witnesses with us…
16 Hydref 2024 , Finance Committee
Papurau i'w nodi
So, the papers to note. We've got one paper to note. Happy to note that paper? Yes, okay. Fantastic.
16 Hydref 2024 , Finance Committee
Papurau i'w nodi
Felly, mi wnawn ni symud ymlaen i'r papurau i'w nodi.
16 Hydref 2024 , Finance Committee
Cyflwyniad, ymddiheuriadau, dirprwyon a datgan buddiannau
Wel, bore da a chroeso i’r cyfarfod yma o’r Pwyllgor Cyllid. Mae'n dda gweld pawb yma. Rydyn ni'n gwybod bod Rhianon Passmore ar ei ffordd, ond mae hi heb gyrraedd eto, so mae hi’n gyrru ymddiheuriadau am nad yw hi wedi cyrraedd eto. Bydd y cyfarfod yma’n…
16 Hydref 2024 , Cyfarfod Llawn
Cwestiynau Amserol
Rydym wedi clywed gan nifer o gynghorau eu bod yn mynd i orfod gwneud toriadau pellach i nifer o'u gwasanaethau nad oes dyletswydd gyfreithiol arnynt i'w darparu. Er enghraifft, mae Cyngor Bwrdeistref Sirol Rhondda Cynon Taf a Chyngor Bwrdeistref Sirol…
16 Hydref 2024 , Cyfarfod Llawn
Cwestiynau Amserol
Diolch i Peter Fox am y cwestiwn yma.
16 Hydref 2024 , Cyfarfod Llawn
Cwestiynau i Ysgrifennydd y Cabinet dros Gyfiawnder Cymdeithasol, y Trefnydd a'r Prif Chwip
Un peth y credaf y gallwn i gyd gytuno arno yw nad yw'r rhwydwaith trafnidiaeth gyhoeddus lle hoffem iddo fod yng Nghymru. I unrhyw un sydd â char, mae hyn yn anghyfleustra os byddai'n well ganddynt deithio ar fws neu reilffordd. Os ydych chi heb gar, am na…
16 Hydref 2024 , Cyfarfod Llawn
Cwestiynau i Ysgrifennydd y Cabinet dros Gyfiawnder Cymdeithasol, y Trefnydd a'r Prif Chwip
Diolch am yr ateb yna.